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FAQ's


Are prices on your website accurate?

Yes, we work closely with our suppliers to determine up to date pricing. To make life easier for our customers, all our prices do not have set up or delivery charges and you can see the cost of the prices incl. GST. 

What does it cost for delivery of orders?

Delivery is FREE for all products. No hidden shipping costs. This applies to all orders shipped to one location in Australia. If you have multiple locations for an order, simply email us for a quote for extra cost per location. 

What are the set up fees for a custom logo on your products?

We do not charge anything for set up across our entire range of promotional items. This makes it easier and more cost effective for our customers to get accurate pricing faster. FREE set up is just another way that WPP is making ordering promotional products a much easier process than our competitors.

Why do some of your competitors have cheaper prices on products than you seem to?

Many promotional item suppliers provide unit pricing on their website without decoration, set up charges, delivery charges and GST. They may also show a "priced from" unit price which reflects the highest qty. Remember, before comparing prices with us, check with the supplier what the cost will be for the qty you require, your print and delivery. Our prices are shown including all costs for the minimum qty per product. To receive a price for a higher qty, simply add the qty in the box and add to cart, you can then look at your quote cart for a price for your specifications. We do not charge set up or delivery. 

What if I require an item that is not listed on your website?

Our website has been built with our most popular promotional items. It is not possible for us to incorporate every single product available on one site. Chances are if you need a certain item, we can source it for you. Simply email us your specifications and we will get back to you with a response within 24 hours. 

How long will my order take to be delivered?

Most orders following payment and art approval take 10-12 working days to be delivered to your door. Other products take longer if they are sourced from overseas or we are waiting for stock to be delivered. You will be advised of turnaround times when placing your order. 

Do you accept purchase orders?

We accept purchase orders for Government Departments and Schools only. Any other business will need to pay for their orders upfront. There are no exceptions to this, please refer to our Terms and Conditions regarding returns, warranties and payments.